FAQ

What if there is a problem with my order?

What if I receive a defective product?

"No Hassle" Return Policy:

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 7 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

How to Make a Return:

We're sorry your purchase didn't work out for you. To make a return, please first call us at Sbr Pro Sound to arrange for a collection. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

• If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee.

• Items must be returned in the condition they were received, including all accessories, documentation (invoice), and packaging materials.

• If your package was originally shipped double-boxed, please return the unit(s) double-boxed.

• The product should be packed in the original product box.

• Please use a shipping method that is trackable, such as reputable courier company.

• Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.

• We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.

Please address the package to:

SBR Pro Sound

21 2nd Avenue CNR 6th Street North

Springs CBD

Gauteng

1559