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FAQ On Returns & Exchanges

What if there is a problem with my order?

If there's a problem with your order, the first thing to do is call your Sales professional. We will take care of you, no matter what.

What if I receive a defective product?

If you believe you've received a defective product, contact our support team at (011) 811 3102, and speak with a Support specialist. Or, you can simply email us info@sbrprosound.co.za and we'll respond quickly with assistance. Please note shipping return costs will be dependant on the area you reside in and will be covered by the customer unles otherwise specified.

"No Hassle" Return Policy:

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 30 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

How to Make a Return:

We're sorry your purchase didn't work out for you. To make a return, please first call us at Sbr Prosound to arrange for a collection. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

  • If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee.
  • Items must be returned in the condition they were received, including all accessories, documentation (invoice), and packaging materials.
  • If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
  • The product should be packed in the original product box.
  • Please use a shipping method that is trackable, such as reputable courier company.
  • Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.
  • We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.

Please address the package to:

 

Sbr Prosound

21 2nd avenue cnr 6th street north 

springs CBD

Gauteng

1560

Once we've received your return, we'll process it as quickly as possible, but it can take 2-3 business days for the EFT to be processed into your account.

Please ensure you have emailed us with the correct banking details when requesting a refund.

Feel free to reach out to your Sales person directly with any questions or concerns.

Non-returnable Items:

While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:

  • Special orders
  • Software
  • Oversized or overweight items
  • Discontinued products, closeouts, and used products
  • Speakers
  • Tubes
  • Personal items (earphones, harmonicas, instrument mouthpieces, etc.)