Refunds, Returns & Exchanges
We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase priceless, less 15% (handling fee), an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 7 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.
If there’s a problem with your order, the first thing to do is call your sales professional. We will take care of you, no matter what.
If you believe you’ve received a defective product, contact our support team at (011) 811 3102, and speak with a support specialist. Or, you can simply email us info@sbrprosound.co.za and we’ll respond quickly with assistance. Please note shipping return costs will be dependent on the area you reside in and will be covered by the customer unless otherwise specified.
We’re sorry your purchase didn’t work out for you. To make a return, please first call us at SBR Pro Sound to arrange for a collection. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:
- If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee.
- Items must be returned in the condition they were received, including all accessories, documentation (invoice), and packaging materials.
- If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
- The product should be packed in the original product box.
- Please use a shipping method that is trackable, such as reputable courier company.
- Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.
- We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.
Please address the package to: SBR Pro Sound, 21 2nd Avenue Cnr 6th Street North, Springs CBD, Gauteng, 1560
Once we’ve received your return, we’ll process it as quickly as possible, but it can take 2-3 business days for the eft to be processed into your account. Please ensure you have emailed us with the correct banking details when requesting a refund.
Feel free to reach out to your sales person directly with any questions or concerns.
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:
- “Special order” items are not refundable nor are they exchangeable.
- Software
- Oversized or overweight items
- Discontinued products, closeouts, and used products
- Speakers
- Personal items (earphones, harmonicas, instrument mouthpieces, etc)
Warranties
Manufacturers service warranty, being 12 months from date of purchase.
- Amplifiers
- Mixers
- Keyboards
- Audio interfaces
- Electronic drums kit modules
- Speaker amplifier modules
- Multimedia players
- Microphone receivers
- Guitar amplifiers
- Consumer electronics such as bluetooth speakers, portable speakers, bluetooth headphones, bluetooth earphones
The below items do carry a limited service warranty, being 3 months provided the item is installed at SBR Pro Sound or any other accredited fitment centre. A receipt from fitment center is mandatory for any warranty claims as per the request of the manufacturer.
- Car amplifiers
- Car radios
- Crossovers
- Pre-amplifiers
The below items do not carry any warranty whatsoever.
- PA speakers
- PA woofers
- PA tweeters
- Accessories, unless otherwise stipulated
- Guitars
- Drum kits
- Marching band drums
- Brass instruments
- Wind instruments
- Subwoofers
- Coaxial and component speakers
- Tweeters
Please note:
- Refunds and exchange requests will only be accommodated within 7 days of purchasing the item provided that the original proof of purchase is retained and presented.
- Requested refunds and returns will need to be verified and confirmed before validation.
- A 15% handling fee will be charged on any refund requests
- Refunds or exchanges will only be valid provided the item is in a new condition along with the original packaging and no damage is detected upon inspection.
- Refunds are paid via eft only. No cash refunds will be issued.
- Should your still find any of the above unclear please request that our sales staff answer your queries.